Why we are different?

The whole theory behind Forget the Salesman is to provide a name you can trust, representing top quality products and excellent workmanship from well-established and trustworthy firms.

The home improvement market has a terrible reputation for pushy salespeople, and rightly so. Some of the firms in the industry, large and small, are renowned for employing hard-sell tactics and the market is full of shocking stories of rip-offs and scandals.

The job of a salesperson is to achieve the highest possible price for the product they are selling, regardless of the quality. That fact alone makes buying anything, and in particular home improvements, a difficult task. Unless you are an expert, you might not know what you are really buying.

Using smaller local firms, is often a better way to avoid these chances, BUT the firm needs to be well established with a good reputation for quality and service. There are still poor quality firms selling cheap products or using bad installers, in the smaller end of the market.

At Forget The Salesman, we qualify all of our suppliers using rigorous checks so that you can be assured of top quality products AND professional qualified installers.

Other Websites:

Some websites claim to provide quotes, but in reality, they are simply lead generators that are followed up by salespeople. It is often claimed that only a surveyor is needed after the quote but again, in reality, the process leads to big jumps in the price because it is yet again another way to increase the cost. There is quite often no realistic justification for the large price changes.
It is often questionable whether the word ‘surveyor’ should read ‘salesman’.

Other websites (especially those attached to installer companies) are often simply there to maximize profits. Again, you fill in your details and then get your ‘estimate’ which is followed up by a salesman. The price will almost certainly change upwards when you have your sales visit.

Forget The Salesman allows you to cut out the middle man, and lets you do everything on your terms. You tell us what you want and we ask accredited companies to start bidding for your work.

Why should you Forget the Salesman?

At ForgetTheSalesman.com, we qualify all of our suppliers using rigorous checks so that you can be assured of top quality products AND professional qualified installers.

Horror Stories abound in this industry, but one story in particular confirmed to us that we were doing the right thing in creating this website. We were asked to visit the home of a middle aged couple. The lady told us that they had recently inherited the house from her mother who was 86 and that she had had a salesperson visit her from a well known window company and had asked for a quote on one single kitchen window. She asked, as a favour, if we could tell her how much her mother should have paid for the window. We took a look at the window and estimated the price at around £450-£500, but unfortunately the elderly lady had paid over £5,000 for this window. For us, that seemed like criminal behaviour by the salesperson, but unfortunately it was a legal contract that the elderly lady had signed.

There are many companies, often using sub-contractors, yet claiming that these workers are their own. They rarely carry out background checks and will quite often take anyone on who offers their services. As a result, the workmanship is often poor, unprofessional and untidy.

We hear so many stories of poor workmanship and once these companies have your money, all too often, that is where the customer care stops. Trying to resolve any problems can be very difficult. You only have to check YouTube, or watch the television shows exposing the horror stories for examples of horrendous problems and mistakes caused by some of the cowboys working for both small and larger firms.

We hasten to add that not all of their workers are bad, but you should be aware that in many cases, no matter what size or how long the business appears to have been running, you are taking a risk and it is pot luck whether you get a good or bad fitter.

Using smaller local firms, is often a better way to avoid these chances, BUT the firm needs to be well established with a good reputation for quality and service. There are still poor quality firms selling cheap products or using bad installers, in the smaller end of the market.

By using ForgetThesalesman.com, you now get to see exactly what you are buying and you are able to compare quotes from a number of different companies quoting for your intended works.

The quotes that you receive are FIRM PRICES based on the information that you provide. They are NOT ‘estimates’. If the information provided is incorrect and the supplier needs to amend their price, they MUST check with us first. This automatically offers you, the customer, full protection against inflated prices.

Our History

The whole idea behind this website is to build a marketplace where vetted companies, selling top quality products, can compete for the business. The power is no longer with the sales person, the power is with you, the customer.

The founder of Forget the Salesman worked in the home improvement industry long enough to know that the difference between good and bad products and good and bad sales practice.

The horror stories told to him by his customers of theirs and others experiences with unscrupulous salespeople and home improvement companies sparked his interest in creating Forget the Salesman and putting the power back into the hands of you, the customer.

For the reasons above, in mid-2012 Forget the Salesman was initiated. With a strong background in business development and a specialisation in both ethics and business efficiency; as well as employing the services of a well-qualified advisory board of both industry and non-industry professionals, our founder was well equipped to design a website to meet the needs of both customers and suppliers, whilst attempting to shift the balance of buying/selling power to a more even and equitable marketplace.

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